Frequently asked questions
Short, factual answers. Still curious? Write to us.
Every Brewlab product ships with a 2-year warranty covering manufacturing defects. Registering your product within 30 days of purchase at brewlab.coffee/register extends that to 3 years total, at no extra cost.
Yes, if you're in the EU. It's built for 220–240 V at 50 Hz and ships with an EU two-pin plug. It is not compatible with 110–120 V outlets without a step-up transformer, which we don't recommend for a 1200 W appliance.
Descale every 4–6 weeks in hard water areas (above 15 °dH), or every 8–10 weeks in soft water areas. Use a 1:4 ratio of white vinegar to water, run one heating cycle to 80 °C, then rinse three times with fresh water.
The mesh filter and silicone-sealed lid are dishwasher safe on the top rack. The borosilicate glass carafe body should be hand-washed; repeated dishwasher cycles can dull the glass over time even though it won't crack it.
Yes. Replacement tamper o-rings, carafe filters and lids, and kettle heating bases are all sold separately through our Amazon storefront and directly at brewlab.coffee/parts. Spare parts are stocked for at least 6 years after a product's release.
All Brewlab products sold on Amazon ship from Amazon's EU fulfillment network (FBA), from the warehouse closest to your delivery address. Orders placed before 2 PM CET from a German warehouse typically arrive within 1–2 business days.
Returns follow Amazon's standard 30-day return window for EU orders: unused or defective items are refunded in full once received at the return center. Contact service@brewlab.coffee directly if an item arrives damaged and we'll expedite a replacement.
Product questions
The internal sensor holds within 1 °C of the set point, verified against a calibrated thermocouple on every production batch before shipping.
Yes. The 40–100 °C range covers white and green tea (70–80 °C), oolong (85–90 °C) and black tea or coffee (92–96 °C) in the same unit.
Yes. It shuts off automatically after the 60-minute hold window, and has a boil-dry cutoff that triggers if water level drops below the internal sensor.
It fits any basket with a 58.0–58.4 mm internal diameter, which covers most prosumer and semi-commercial espresso machines sold in the EU. Check your basket spec before ordering if your machine is a non-standard size.
A spring inside the handle compresses and gives tactile feedback once you've applied roughly 15 kg of downward force, so tamping pressure stays consistent between shots regardless of how hard you push.
Yes. The rotary distributor has a twist-adjustable depth from 5 mm to 12 mm, covering doses from roughly 16 g to 22 g in a standard double basket.
A coarse grind, roughly 1 mm particle size (similar to coarse sea salt), gives a clean cup with the 180-micron filter. Finer grinds will pass some sediment through.
Up to 14 days when kept sealed and refrigerated at or below 4 °C. Flavor is most consistent in the first 7 days.
Yes. The carafe is designed for a 12–18 hour steep in the fridge at around 4 °C, no ice dilution needed; dilute the finished concentrate with water or milk to taste after straining.