Frequently asked questions
Short, factual answers. Still curious? Write to us.
Yes, all Solenne products are formulated without animal-derived ingredients, including no beeswax, lanolin, or carmine. This applies across the full current range, not a limited selection.
Yes, Solenne is certified cruelty-free by Cruelty Free International under the Leaping Bunny program. Neither Solenne nor its ingredient suppliers conduct animal testing on finished products or raw materials.
Solenne does not make a specific pregnancy-safety claim for any product. Skin sensitivity changes during pregnancy, so ask your doctor or midwife before introducing any new skincare product, including active ingredients like niacinamide.
Each product carries a Period After Opening (PAO) of 12 months, printed on the packaging as a jar icon with "12M". Unopened products stored away from direct heat and sunlight last up to 24 months from manufacture date.
All three current products are fragrance-free, which removes the most common irritant trigger in skincare. Solenne still recommends a 24-hour patch test on the inner forearm before full-face or full-body first use.
Orders are fulfilled through Amazon's own logistics network (FBA) across the EU marketplaces where Solenne sells: Germany, France, Italy, and Spain. Delivery times and tracking follow standard Amazon Prime or standard shipping rules for your account.
Returns follow Amazon's standard marketplace return window, typically 30 days from delivery for unopened or lightly used cosmetics, managed entirely through your Amazon order page. Solenne does not process returns directly outside Amazon's system.
Product questions
Yes, it absorbs within 2-3 minutes and does not leave a visible film. Apply it as the last step of your evening or morning routine and wait for full absorption before foundation.
Rosehip seed oil has a comedogenic rating of 1 out of 5 on standard oil comedogenicity scales, which is considered low. Skin reacts individually, so patch-test on the inner forearm for 24 hours before first full use.
3 to 4 drops cover the full face and neck. At that usage rate, one 30 ml bottle lasts roughly 2 to 3 months with nightly use.
Yes, it is not formulated as a strictly nocturnal product, though its richer texture is designed for overnight use under most sunscreens and makeup. If you use it by day, apply sunscreen on top.
2% is on the lower end of the typically studied range (2-5%), chosen specifically to minimize irritation for sensitive or reactive skin. Some users introduce any new active gradually, starting every other night for the first week.
The jar ships with a small plastic spatula; using it instead of fingers limits bacterial transfer and helps the cream stay stable through its 12-month PAO window.
The fragrance-free formula and colloidal oat extract are chosen to limit common irritant triggers, but Solenne does not make medical claims. Anyone with diagnosed eczema or another skin condition should ask a dermatologist before introducing a new product.
At a standard full-body application (roughly 4 ml), 200 ml lasts about 40 to 50 uses, or 6 to 8 weeks with daily application.
The pump is a standard lotion dispenser that works upright; it is not designed for inverted storage. Tilting the bottle slightly on its side in the final uses helps reach the last of the product.