Frequently asked questions
Short, factual answers. Still curious? Write to us.
All Fjell products ship through Amazon EU logistics (Fulfilled by Amazon) from regional warehouses. Delivery times follow standard Amazon Prime windows, typically 1 to 3 business days depending on the marketplace.
Every Fjell product carries a 5-year warranty against manufacturing defects, covering seam failure, zipper breakage, and vacuum seal loss on bottles. Claims go through hello@fjell-outdoor.com with proof of purchase.
Bottles use 18/8 stainless steel with a copper-coated vacuum layer. Tents use 7001 aluminum poles and ripstop polyester flysheets with a PFAS-free DWR coating. No product uses PVC.
Yes, since the 2023 product line. All current tent flysheets use a PFAS-free DWR treatment, and no product in the catalog contains per- or polyfluoroalkyl substances.
Bottles are hand wash only, no dishwasher. Tents should be pitched fully dry before storage and never packed away wet for more than 24 hours, to prevent mildew on the polyester fabric.
Yes, through Amazon's standard return policy, typically within 30 days of delivery. Returns are processed by Amazon directly, not through Fjell's own channels.
Fjell products are designed in Bergen, Norway, and manufactured in a single factory in Donggang, China, that Fjell has worked with since 2020. Every batch goes through a 3-stage field test before shipping.
Product questions
No. Hand wash only with warm water and mild soap. The vacuum seal between the two steel walls can degrade under dishwasher heat cycles above 60 °C, which would reduce insulation performance over time.
No. At 7.8 cm diameter, it is too wide for most bike cages, which are sized for 7.3 cm or narrower bottles. It is designed for backpack side pockets and hand carry.
Not recommended. The flip lid is not rated for pressure build-up from carbonation, which can cause leaking or lid failure during transport.
No. The Basecamp 2 is rated for 3-season use and its pole structure is not designed for sustained snow load. For winter conditions, the Fjell Polar Dome 3 is the 4-season option.
Two adults with sleeping bags fit on the 2.7 m² floor, with limited room for gear inside. Most buyers store backpacks in the 0.8 m² vestibule instead.
No, the footprint is sold separately. The floor itself has a 3,000 mm waterproof rating, which is sufficient for grass and dirt pitches without an additional groundsheet.
At 3.8 kg, it is heavier than the 3-season Basecamp 2 because of the reinforced frame and double-layer fabric. It suits base camp and winter trips more than long-distance backpacking.
Yes, with the included snow stakes, which have a wider surface area than standard tent pegs. Fjell also sells a separate snow anchor kit for sustained winter camps.
The Polar Dome 3 has been field-tested down to -20 °C for structural integrity, meaning the poles and fabric hold up at that temperature. It has no built-in insulation, so a 4-season sleeping bag is still required.